hi there. tried upgrading my tower to SP3 today with total disaster. everything seemed fine till restarting the pc.. i get the following screen on a continuous loop even after system recovery. i have tried using start windows normally and last known good configuration but to no avail.


"We apologize for the inconvenience but windows did not start successfully. A recent hardware or software might have caused this change.

If your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose last known good configuration to revert to the most recent settings that worked.
If a previous startup attempt was interrupted due to power failure or because the power or reset button was pressed or if you aren’t sure what caused the problem choose start windows normarlly.]Safe modeSafe mode networkingSafe mode with prompt command
Last known good configuration
Start windows normally"

cannot get rid of the calibri and font bit. excuse me.

Try to start in safe mode a do a system restore to before the update

have you tried booting in in safe mode, or does it not get any further with that either?

hi there .


wow . didnt realise that trying to update xp to sp3 would cause such problems. lost mcafee and just about everything else. restored to yesterday.

Is your system AMD based by any chance?

it is . compaq presario 1619uk. amd 64. and it still tries to update to xp sp3. even though thats not working. did a hj log and it seems like i have lost half of what was the hard disc.

Looky here you will see why
And you should turn off automatic updates!

ok. does that mean i have lost the lot. i started with the following logfile before tryin to update .




[FONT='Arial','sans-serif']Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:25:38, on 11/02/2008
Platform: [/FONT] [FONT='Arial','sans-serif'] Windows [/FONT] [FONT='Arial','sans-serif'] XP SP2 (WinNT 5.01.2600)
MSIE: [/FONT] [FONT='Arial','sans-serif'] Internet Explorer [/FONT] [FONT='Arial','sans-serif'] v7.00 (7.00.6000.16574)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\[/FONT] [FONT='Arial','sans-serif'] Program Files [/FONT] [FONT='Arial','sans-serif']\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\WINDOWS\system32\Ati2evxx.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\HP\HP [/FONT] [FONT='Arial','sans-serif'] Software [/FONT] [FONT='Arial','sans-serif']
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [/FONT] [FONT='Arial','sans-serif'] http://go.microsoft.com/fwlink/?LinkId=69157 [/FONT] [FONT='Arial','sans-serif']
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [/FONT] [FONT='Arial','sans-serif'] http://go.microsoft.com/fwlink/?LinkId=54896 [/FONT] [FONT='Arial','sans-serif']
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [/FONT] [FONT='Arial','sans-serif'] http://go.microsoft.com/fwlink/?LinkId=54896 [/FONT] [FONT='Arial','sans-serif']
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [/FONT] [FONT='Arial','sans-serif'] http://go.microsoft.com/fwlink/?LinkId=69157 [/FONT] [FONT='Arial','sans-serif']
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = [/FONT] [FONT='Arial','sans-serif'] http://uk.mcafee.com/root/accountnot...sp?affid=499-3 [/FONT] [FONT='Arial','sans-serif'] http://favorites.live.com/quickadd.aspx [/FONT] [FONT='Arial','sans-serif']
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - [/FONT] [FONT='Arial','sans-serif'] http://www.kaspersky.com/kos/eng/par...an_unicode.cab [/FONT] [FONT='Arial','sans-serif']
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - [/FONT] [FONT='Arial','sans-serif'] http://download.bitdefender.com/reso...an8/oscan8.cab [/FONT] [FONT='Arial','sans-serif']
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - [/FONT] [FONT='Arial','sans-serif'] http://h20270.www2.hp.com/ediags/gmn...tDetection.cab [/FONT] [FONT='Arial','sans-serif']
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - [/FONT] [FONT='Arial','sans-serif'] http://update.microsoft.com/microsof...?1201306745015 [/FONT] [FONT='Arial','sans-serif']
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - [/FONT] [FONT='Arial','sans-serif'] http://fpdownload2.macromedia.com/ge...sh/swflash.cab [/FONT] [FONT='Arial','sans-serif']
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Privacy Service (MPS9) - McAfee, Inc. - C:\PROGRA~1\McAfee\MPS\mps.exe
O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe[/FONT]





and then ended with this after recovery. what do i need to fix.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:10:10, on 09/05/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre1.5.0\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.5.0\bin\jucheck.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\Program Files\Philips\Philips SPC710NC Webcam\TrayMin710.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0\bin\jusched.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - Global Startup: TrayMin710.exe.lnk = C:\Program Files\Philips\Philips SPC710NC Webcam\TrayMin710.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

--
End of file - 4454 bytes

• Download one of the free antivirus programs listed below.
  • Avast! Home Edition
    
  • AVG Free Edition
  • AntiVir Personal
• Install the new antivirus and make sure it is updated.
• Do a full system scan and remove or quarantine everything found.

----------

Your Java is out of date.
Older versions of Java have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version(s) of Java components and update.

Step 1 - Get the new version

• Go to the Sun Java Download Page
• On the Sun Java page scroll to the 5th download. Java Runtime Environment (JRE) 6 Update 6
• Click the button and choose the options.
  • Platform Windows
  • Language English
  • Next place a check mark in the box to agree to the License Agreement .
• " I agree to the Java SE Runtime Environment 6 License Agreement "
• Click Continue
• Click on the link to download Windows Offline Installation and save to your desktop.
• Then from your desktop double-click on jre-6u6-windowsi586-p.exe to install the newest version.
• Follow the prompts to complete the installation.

Step 2 - Remove old version(s)

• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel > Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment ( JRE or J2SE ) in the name.
• Do not remove Java 6 Update 6
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each old Java version.
• Restart your computer once all Java components are removed.

Step 3 - Remove old folder(s)

• Double click My Computer on the desktop, Locate this folder : C:\Program Files\ Java
• Open the Java folder and delete any subfolders except the jre1.6.0_06 folder which was just created by the newest Java installation.